Refund Policy

Last Updated: April 15, 2024

At Sunlit Meadow, we strive to provide exceptional makeup services and ensure your complete satisfaction. This Refund Policy outlines the terms and conditions for refunds and cancellations related to our services and products.

By booking our services or purchasing our products, you agree to the terms of this Refund Policy. Please read this policy carefully to understand your rights and obligations.

1. Service Deposits and Payments

1.1. Deposits

To secure your booking for certain services (particularly bridal makeup and large group bookings), we require a non-refundable deposit. The specific amount will be communicated during the booking process and indicated in your booking confirmation.

Deposits serve to secure your date in our calendar and cover preliminary administrative work, consultations, and resource allocation. Unless otherwise specified, deposits are non-refundable but may be transferred to another date in certain circumstances as outlined below.

1.2. Final Payments

The remaining balance for services is due according to the schedule specified in your booking confirmation. For standard appointments, full payment is typically due on the day of service. For bridal services and special events, the balance is typically due 7 days before the event date.

2. Cancellation and Refund Policy for Services

2.1. Standard Appointments

Our cancellation policy for standard appointments (non-bridal) is as follows:

2.2. Bridal Services

Due to the exclusive nature of bridal bookings, we have a stricter cancellation policy:

We understand that wedding dates occasionally need to be postponed. In such cases, we will make every effort to accommodate the new date, subject to our availability. If we can accommodate the new date, your deposit and any payments will be transferred to the new date. If we cannot accommodate the new date, our standard cancellation policy will apply.

2.3. Group Bookings

For group bookings (3 or more people):

If the number of people in your group decreases within 48 hours of the appointment, you will still be charged for the original number of people booked.

2.4. Makeup Lessons

For individual and group makeup lessons:

3. Cancellation by Sunlit Meadow

In the rare event that we need to cancel your appointment due to illness, emergency, or other unforeseen circumstances, we will:

• Notify you as soon as possible
• Offer to reschedule your appointment to the next available date
• If rescheduling is not possible or not acceptable to you, provide a full refund of any payments made, including deposits

4. Service Dissatisfaction

Your satisfaction is our priority. If you are not completely satisfied with your makeup service, please:

1. Inform your makeup artist immediately during your appointment so adjustments can be made
2. If adjustments during the appointment do not resolve the issue, contact us within 24 hours of your service

We will address your concerns in one of the following ways:

• Offer to fix the makeup at no additional charge
• Provide a partial refund based on the nature of the dissatisfaction
• Offer a discount on future services

Please note that refunds for dissatisfaction are evaluated on a case-by-case basis and are at the discretion of management. We do not provide refunds for:

• Personal preference changes after the service is completed and approved by you
• Issues arising from failure to disclose skin conditions, allergies, or sensitivities
• Requests for styles or looks that differ significantly from what was discussed and agreed upon during consultation

5. Product Purchases

For makeup products purchased through Sunlit Meadow:

5.1. Unused Products

Unopened, unused products in original packaging may be returned within 14 days of purchase for a full refund or exchange.

5.2. Defective Products

If a product is defective or damaged upon receipt, please contact us within 7 days for a replacement or refund.

5.3. Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened or used:

• Lipsticks and lip products
• Mascara and eye products
• Makeup brushes and tools
• Sample or travel-sized products

6. Gift Certificates

Gift certificates and gift cards:

• Are non-refundable and cannot be exchanged for cash
• Are valid for 12 months from the date of purchase
• May be transferred to another person
• Cannot be replaced if lost or stolen unless proof of purchase is provided

7. Processing Refunds

7.1. Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded via bank transfer
• Cash payments will be refunded by bank transfer or check

7.2. Refund Timing

Refunds are processed within 5-10 business days. However, depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account.

8. Special Circumstances

We understand that unforeseen circumstances can arise. In cases of serious illness, bereavement, or other exceptional situations, please contact us as soon as possible. We will evaluate these situations on a case-by-case basis and may offer more flexible refund or rescheduling options at our discretion.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

10. Contact Us